Make the most from your customer feedback investments.
Cloud based services for customer feedback analysis.
Insight Magnet provides a flexible and configurable platform to collect feedback from customer interactions. Be it a pre-sales chat, marketing event interaction, technical support case, or annual satisfaction survey, Insight Magnet acts as your trusted listening post that captures unbiased customer feedback with high fidelity.
The analysis engines of Insight Magnet focus on discovering the root cause by answering questions such as "who", "what", "when" and most importantly "why". While the built in dashboards report the industry standard metrics, our emphasis is on discovering causal relationships between events, product features, competitive factors, regional considerations and the resultant customer perception and experience.
Better decisions come through analyzing the feedback in the context of the history with the customer or a customer segment. Insight Magnet provides Customer 360 views that incorporate every interaction with the customer over a period of time and present the feedback aggregated from all touch points and all channels in the context of the business question.